We value transparent communication and it is our pleasure to be able to share some of the happenings of Donastar. Below, you will hear about a new roll out initiative we conducted for 7/eleven, how we approached it and executed the services.
Humbly… we were asked by one of our Tri-state area partners, Joe Panetta, who contacted our lead technician trainer, Mike Digilio, to see if Donastar could help with a new project. Originally, Joe was asked by Coca Cola to help upgrade the fountain flavor profile at over 350 7/eleven’s. Considering our experience with roll-outs for companies like Chipotle, we were asked to help!
The goal... to have all 7/11 stores fountain dispensers set up relatively the same way. With all the brands essentially in the same spot on each valve across all soda dispensers. Most of these soda dispensers are the Lancer FS 30.
The Scope of work… we are responsible for adding up to 5 new flavors at every location and removing up to 5 older ones. To do this, all current flavors need to be moved to the appropriate position according to the schematic provided by 7/eleven and Coke. The move involves cleaning and sanitizing bib lines and changing bib connectors, relabeling bib lines and valves, and finally, changing the configuration of plain and carbonated waters on the dispensers to accommodate the flavoring being dispensed. Check out the video of this! There are two more blogs on the service accompanied with videos. Check that out! We are also changing BIB pumps and other possible components while on site as needed. Attached below, there are images of the before and after.
Our approach... We are using two man teams, six days a week. Mike Digilio, who lives in Connecticut, was instrumental in training each crew to ensure that they follow the exact specifications for the job. Working in this manner is most efficient and helps streamline the services. We work hard to keep the communication transparent so our teams are supplied with the correct labels and connectors and various parts needed for these changeovers. If you need any equipment we can help! any equipment we can help!
Custom, Mobile, Digital forms...… we use forms that are submitted at each location electronically, including the information needed for our customers, like pictures and signatures. They can reference these in future as well using our customer portal. During the service, we keep track of returns where we are unable to perform service due to unforeseen circumstances, manager questions or issues with equipment. We are currently more than half-way through and will be finishing up toward the end of May.
customer portal. During the service, we keep track of returns where we are unable to perform service due to unforeseen circumstances, manager questions or issues with equipment. We are currently more than half-way through and will be finishing up toward the end of May.
For additional questions or concerns, please visit donastar.com for contact information or call us at 833-366-2782. We are happy to help! We have lots of other content on diagnosing and fixing beverage issues, please check those out for a fast/free way to keep your cups full!