Frequently Asked Questions

We have service partners all throughout the United States. We rely on having multiple options per market to secure the best pricing and timing for our clients. We may not have a technician in your zip code but we always have a technicians that is close by or willing to travel to get the job done!
Yes, we are very experienced in national roll-out programs and can provide reference if needed. We also handle one off jobs as well. Nothing too big or too small for Donastar.
Due to the nature of how we operate, our pricing structure is based upon the needs of our client. We frequently reach out to our available service partner options to see which option is not only available when the client needs it, but also which option(s) is willing to accommodate the client price point. We often utilize pre-negotiated flat rate fee’s for scheduled services and not to exceed pricing for reactive services. Feel free to reach out anytime to discuss pricing questions!
Donastar handles nearly all foodservice and beverage equipment.
Yes, we frequently source parts and equipment for our clients. We have built relationships with many manufacturers and distributors which allows us to offer very competitive rates for our clients.
Check out our video gallery of common troubleshooting tips. We are happy to help troubleshoot if you call us.
Donastar can help contact the manufacturer and answer that question. Majority of the time it will be serviced with no extra charge. 
Our hourly service rates vary by urgency, location, and difficulty of service. We do our best to gather as much information up front from our customers to ensure that we can deliver an accurate and fair price quote. When broken down, our rates typically fall between $75-$175 an hour.

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